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Quality & Safety Co-ordinator

24/06/2025
07/07/2025
Fixed Term
Rotorua
Operations

WERA Aotearoa Charitable Trust (WACT) provides high level community development services with the purpose of growing and enhancing the skills, knowledge base and potential of those we serve. We demonstrate extensive knowledge and experience in assisting communities, families and individuals towards capability building strategies that are self-sustaining, empowering, and rewarding.

Job Description

The primary objective of this position:

  • Ensure quality and risk systems are implemented and maintained top promote best practice
  • Manage quality assurance, quality control and core health and safety systems, processes and activities
  • Ensure that complaints are managed appropriately and in a timely manner
  • Manage, monitor and analyse complaints and risks

Core objectives:

  • Responsibility for checking and reporting on the quality and compliance of internal performance according to contract requirements including the Trust standards e.g. client plans, audit tools, schedules and audit training
  • Responsibility for supporting Health & Safety for the Trust, this includes being the site Health & Safety Representative/Leader, setting up inspection schedules, training and reporting

Key Tasks:

  • Quality Assurance
  • Risk Management
  • Health and Safety
  • Project Management
  • IT, intranet, and website Co-ordination
  • Policy Review

Desired Skills and Experience

Essential Skills:
• In-depth understanding of NZ health and safety legislation including the Health and Safety at Work Act 2015 and Ngā Paerewa standards
• Skilled in identifying, managing, and reviewing risks, incidents, and complaints
• Competence in collecting, analysing, and interpreting quality and safety data
• Skilled in preparing clear, accurate reports for internal and external stakeholders
• Ability to monitor performance indicators and identify areas for improvement
• Excellent verbal and written communication skills
• Ability to engage and influence staff at all levels to support a culture of safety and quality
• Confident in facilitating meetings, workshops, and training sessions
• Capable of developing and implementing corrective and preventative actions
• Strong organisational skills with the ability to manage multiple projects and priorities
• Attention to detail and high level of accuracy in documentation and reporting
• Able to work independently
• Ability to work respectfully and effectively with diverse communities

Desirable Skills:
• Understanding of NZ regulatory frameworks especially in health, such as:

  • Health and Disability Commissioner (HDC) Code of Rights
  • Ngā Paerewa Health and Disability Services Standards

• Internal auditing skills and working with external auditors
• Proactively identifying and mitigating operational risks
• Able to interpret incident trends, feedback, audit data, and quality

Experience / Knowledge:

• 1-3 years of experience in a role related to workplace safety, quality assurance, risk or compliance, or operational support in safety
• Exemplary verbal and written communication skills, with the ability to interact effectively with a diverse range of individuals and groups
• Comfortable with basic Microsoft Office tools

Personal Attributes:

• Ability to cope with/resolve conflicts and crises
• Organised and able to prioritise and multitask
• Good communicator and skilled writer
• Able to work well in a team environment
• Able to solve problems and show initiative
• Self-motivated, confident, energetic, and creative
• Friendly and approachable
• Discreet and diplomatic when dealing with confidential issues

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